Selected projects
Summary: I've worked on a wide array of products from healthcare tech to interactive education. Regardless of platform, my focus remains on the user and their goals.
Healthcare Technology
Hugo Robotic-Assisted Surgical Platform (RAS) for Medtronic
Role: UX/UI design, sound design, research
As a principal member of the UX/UI team, my primary focus was reduction of patient risk. This was achieved through enhancements to the user interface (both physical and digital), streamlining error alerting and recovery (aligning sounds, LED and on-screen messaging), and reducing the cognitive load on both surgeon and OR team.
Enterprise software
Cloud-based database management for Enterprise DB
Role: UX/UI design
Assessed the product's existing user interface and created a new design that improved user experience and could guide future development of the entire suite of products.
Read this project's case study.
Client services portal for FM Global
Role: UX/UI design, design system, information architecture, business blueprint
A lead designer for the property insurer's first suite of client-facing applications handling claims, renewals and support. Conducted and affinitized internal and client interviews, built journey maps, business blueprints and requirements. Collaborated with architects and developers, and helped define the design system.
Read this project's case study.
Trade strategy simulator for Fidelity Investments
Role: UX/UI design, information architecture
Incorporated an acquired trade strategy product into Fidelity's online suite of investor tools while improving usability and accessibility. Conducted research with user base to build personas and prioritize needs. Wireframed solutions, finalized designs in accordance with design system and delivered assets to offshore development team.
Web & Mobile
Native mobile dating app for Open
Role: UX/UI design, research, personas, wireframes, journey maps, information architecture
Performed research including assessment of competitor apps and interviewing users. Worked directly with company leadership to turn concepts and rough workflows and low-fidelity prototypes that could be tested with focus-groups. Created screens for all features from onboarding to member tools, including an innovative approach to report harassment that reduced moderator costs.
Read the UX story
Few dating apps focus on the needs of the LGBTQ+ community. Open wanted an experience that was more catered for these users in order to deliver higher quality matches.
Research
To define user goals and pain points in apps currently on the market, I created a user survey and conducted interviews. I also performed a competitive analysis of several popular dating apps.
Primary findings included the need to ensure user profiles could allow for diverse orientation and gender identity selectors – critical to producing quality matches. Online safety was also critical, as harassment is widespread in dating apps (View Case Study).
Personas & Journeys
Transforming the research findings into guiding documents came next, beginning with personas. These personas were then leveraged to build journey and empathy maps.
Wireframes & Flows boards
Wireframes and interaction flows were then created, followed by a simple, HTML-based clickable prototype that could allow for user testing.
High-Fidelity Designs & Development
Once feedback from testing was incorporated into the wireframes, high-fidelity designs were created and all UI elements were delivered to the development team. I partnered with the devs to guide functionality and problem solve. User testing continued throughout the process.
Website, brand & collateral for Enterprise DB
Role: Design
Built a completely new brand for the company including logo treatments, responsive website and collateral. Created a design system for site that could also be leveraged by the company's suite of applications.
Health care portal for UMass Medical School
Role: Design, development
Corporate intranet for FM Global
Role: Design, branding, information architecture
Retail eCommerce site for Lazy Susan
Role: Design, prototyping
Interactive Education
Interactive companion site to television series for NOVA & PBS
Role: Design, animation
Interactive gallery prototype for Smithsonian Institution
Role: Design, information architecture
Interactive brain cancer courseware for Silverplatter Medical Education
Role: Design, animation
Interactive Ultrasonography courseware for Silverplatter Medical Education
Role: Design, animation
